Currently, our Support & Monitoring team is searching for a B2B Support & Monitoring Agent who will be providing B2B technical support, managing incident processes, monitoring services and ensuring timely communication and escalation.

What you will do:‍

• Maintain a positive and professional attitude towards clients and internal teams
• Monitor the company's services and providing B2B Technical Support
• Respond promptly to customer enquiries via different communication channels e.g. chat, ticketing system, emails, etc.
• Investigate and report anomalies within a monitoring software
• Escalate issues in a timely manner to the relevant internal or external teams when needed
• Have ownership of the incidents management process

Requirements:‍

• 2+ years of experience in technical support team preferably as a chat or email agent
• Past experience in using monitoring applications (Grafana, Kibana, Cloudwatch, etc.)
• Troubleshooting and analytical skills
• Experience in checking logs and collecting debug information
• Fluency in written and spoken English
• Excellent communication skills with ability to act calmly in a difficult and stressful situation
• Basic knowledge of software/app support, multiple browsers and operating systems (Android, IOS, Windows, MacOS)
• Basic understanding of software development lifecycle
• Good knowledge of Jira, Confluence and Google Workspace

We will consider as a strong advantage if you have:‍

• Technical background
• Past experience in the Online Gambling/iGaming industry
• Knowledge in cloud environments (e.g. AWS) and networking

* The position requires shift work (day and night).

If you are interested, please send us your CV in English. All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.
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Thank you for applying!